Are the Lip Creams going out of stock?

March 21, 2008

Hey gals! We’ve had a few people ask this question now that “Greta” and “Ingrid” have been mysteriously removed from the Smooth Color Lip Creams drop-down ordering box. I apologize for the confusion! We’ve decided to let our lip cream shades go out of stock, as we’re currently working on developing and formulating a new and improved version of our lip creams! The ingredients will be very similar, but our new formula will be even smoother and more nourishing than ever before! We don’t yet have an ETA, but I’ve just made up some testers for a group of gals from the J.Lynne Online Community which will be sent out next week. Hopefully I’ll have all of the lippies reformulated and ready for purchase by mid-April!

So in the meantime, if there’s a Smooth Color Lip Cream that you just can’t live without, be sure to grab it before they’re out of stock! We have limited numbers available for all the remaining shades, so don’t miss out. And if you’d like the opportunity to test new J.Lynne creations in the future, be sure to sign up for our Online Community and start posting — we love to hear from you!

Jess ♥

International Orders

February 15, 2008

We’ve had a few recent emails about international ordering through the J.Lynne Cosmetics website, so I thought I’d take some time to clear up a few questions!

We currently offer shipping to the following countries:

Australia, Austria, Belgium, Canada, Costa Rica, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Great Britain (UK), Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Puerto Rico, Reunion, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United States

If you do not see your country in this list, it is most likely because our shipping insurance provider will not cover orders sent to certain destinations, due to higher rates of mail tampering and lost/delayed packages. However, please be sure to contact us so we can double-check with our insurance company, and if we get the okay we’ll be happy to add your country to our list.

Our international shipping method is USPS First Class International, which has a stated transit time of about 6 - 10 business days. However, because some countries have more extensive Customs procedures and regulations, packages may take additional time to reach their destination. Be sure to visit the “Shipping” tab on our Customer Service page to learn more about our shipping fees and possible transit times for overseas orders. And please keep in mind, whenever possible we will ship international orders in padded envelopes, rather than boxes, to reduce the shipping cost. If your order is small enough to be shipped in a padded envelope, we will be happy to give you a partial refund on your shipping fees once your order has been sent out.

One other thing I wanted to mention is because our international orders require Customs forms, we are required by law to correctly identify the contents and value of your package. Although I realize that many small businesses try to get around Customs by marking their packages as gifts, the law is very clear in stating that we must correctly identify the contents and value of the items in each package. There are possible consequences for falsely marking packages, including penalty fees and having our international packages flagged and delayed in transit, since falsifying Customs documents is a form of mail fraud. We do apologize for the inconvenience of possible Customs taxes and delays, but we have to make sure that we’re following all applicable rules and regulations. We appreciate everyone’s understanding!

If you have any questions about J.Lynne’s international shipping policies, please feel free to leave a comment or contact us for more information. Have a great weekend everyone! :-)

Newsletter Scoop

February 5, 2008

Why was I asked to confirm my subscription?
Why haven’t I received your newsletter?
Why did I receive an “unsubscribed” notice?

Hi all!  Over the last few days we’ve had a slew of newsletter-related questions, so I thought this would be a great time to explain how our newsletter works, as we switched to a new system in late December 2007.

Our newsletter is a “double opt-in” list, which means that after you fill out the newsletter subscription form, you’ll receive an email asking you confirm your subscription by clicking on a special link in the email.  This feature is in place to ensure that you are not subscribed to our newsletter without your permission.  The J.Lynne email newsletter is low-traffic and all of the emails you receive will be directly from myself in regards to new products, website updates, special sales, and member incentives.  We highly recommend subscribing to ensure that you’re always kept up-to-date with the latest from J.Lynne!

If you have been a customer of ours for a while now and have not received any newsletters since mid-December, this is likely because you did not confirm your subscription when we switched over to the new system.  The confirmation email may have been accidentally filtered into your junk/spam mail folder, or it may not have been received at all.  J.Lynne newsletters are typically sent 2 - 4 times a month, so if you haven’t received an email from us within the last two weeks, your subscription likely has not been validated.  To check on your subscription status, you’re welcome to contact us and we’ll be happy to confirm whether your subscription is active/validated.

If you unexpectedly receive an “unsubscribed” notice, this is an action that’s taken by our newsletter provider.  About once a month any email addresses that were not validated (via clicking on the link in the confirmation email) are completely removed from their “awaiting confirmation” status, which results in an email telling you that you’ve been unsubscribed.  A number of our customers have received these emails recently and thought that we were manually unsubscribing them, but this is not the case — we love you gals, so please don’t take it personally!  All it means is that when your email address was initially subscribed, the “confirm” link in the email was never clicked through to validate your subscription.  To re-subscribe, visit our email newsletter page and fill out the form, then within the next hour or so (usually within minutes) you’ll receive your confirmation email.  Again, be sure to check your junk/spam mail folders just in case the email is mis-delivered.

One other thing is that our actual newsletters will sometimes mistakenly marked as spam mail, so you’ll want to check those folders periodically for our newsletters if you haven’t received one for a while.  Typically our newsletters are sent late Sunday night or early Monday morning, but they may be sent out on different days if we have immediate news/updates to share.

I hope this helps clear up any confusion, and check your inboxes this weekend for our next newsletter!  :-)