International Orders
February 15, 2008
We’ve had a few recent emails about international ordering through the J.Lynne Cosmetics website, so I thought I’d take some time to clear up a few questions!
We currently offer shipping to the following countries:
Australia, Austria, Belgium, Canada, Costa Rica, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Great Britain (UK), Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Puerto Rico, Reunion, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United States
If you do not see your country in this list, it is most likely because our shipping insurance provider will not cover orders sent to certain destinations, due to higher rates of mail tampering and lost/delayed packages. However, please be sure to contact us so we can double-check with our insurance company, and if we get the okay we’ll be happy to add your country to our list.
Our international shipping method is USPS First Class International, which has a stated transit time of about 6 - 10 business days. However, because some countries have more extensive Customs procedures and regulations, packages may take additional time to reach their destination. Be sure to visit the “Shipping” tab on our Customer Service page to learn more about our shipping fees and possible transit times for overseas orders. And please keep in mind, whenever possible we will ship international orders in padded envelopes, rather than boxes, to reduce the shipping cost. If your order is small enough to be shipped in a padded envelope, we will be happy to give you a partial refund on your shipping fees once your order has been sent out.
One other thing I wanted to mention is because our international orders require Customs forms, we are required by law to correctly identify the contents and value of your package. Although I realize that many small businesses try to get around Customs by marking their packages as gifts, the law is very clear in stating that we must correctly identify the contents and value of the items in each package. There are possible consequences for falsely marking packages, including penalty fees and having our international packages flagged and delayed in transit, since falsifying Customs documents is a form of mail fraud. We do apologize for the inconvenience of possible Customs taxes and delays, but we have to make sure that we’re following all applicable rules and regulations. We appreciate everyone’s understanding!
If you have any questions about J.Lynne’s international shipping policies, please feel free to leave a comment or contact us for more information. Have a great weekend everyone! :-)
